As of 25 May 2018 we have to inform you how we will use your personal data. All data kept is solely to provide a service for you. We will keep your address, phone number, email address and any other relevant data to help us get you from your pick up point to your destination as well as invoice you. This data will be held for as long as you are a customer. The council requires us to keep your previous journeys for 12 months and as we are VAT registered we are required to keep journeys and invoices for up to 7 years. If you are no longer a customer your data will be deleted on year 5 automatically. We will not send you marketing emails. Any emails sent to you will be for updates only and confirmations of bookings.
Regency Executive Travel is committed to protecting your privacy and security. This policy explains how and why we use your personal date, to ensure you remain informed and in control of your information.
1. What information do we collect?
The personal data we gather about you may comprise (without limitation):
- Address: Home, Work or Business
- Contact Number(s)
- Email Address
We collect information directly from you, our agents and through our website.
It is necessary for us to collect this information to enable us to provide a service to you. All data kept is solely to provide a service for you.
Website users might also be subject to collection of certain information; such as your IP address, geographical information, etc.
2. Where is your personal data is held?
Personal information such as contact information is stored in various digital format and paper format. This is stored on local hard drives as well as cloud services such as DropBox and Google Drive.
Data is stored for point of contact. Emails, which may contain personal information, are kept within the company’s email system.
Emails, which may contain personal information, are kept within the company’s email system. Personal data may also be sent via email or cloud platforms for purposes of targeted email marketing and feedback.
Third party data, collected by our website such as IP address and geographical data is held by Amasci (our website hosting company) on their server and within Google Analytics's.
3. Keeping your personal data
We keep personal data for no longer than 7 years in-line with HMRC requirements.
The Milton Keynes council requires us to keep your previous journeys for 12 months.
Our website uses ‘cookies’ to collect data about our visitors which inform us of how visitors use our website.
Cookies themselves cannot be used to disclose a user’s identity. A cookie is a small piece of information sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You may set your browser to notify you when you receive a cookie, which allows you to choose to accept it or not.
7. Limitation of liability
Our liability, and the liability of our third party suppliers, for any loss or damage suffered by you as the result of your use of this site is limited to your actual direct damages and, except in the case of fraud, excludes any loss of future earnings, profit or prospects or any consequential or speculative loss. As required by law, this exclusion does not extend to death or personal injury caused by our negligence.
8. Access to your personal data
You can request that we delete your data from our company databases at any time. Please note however that UK law demands certain company records and documents, which may contain personal details have to be kept for a period of 10 years. If your details are not contained on such documents we will immediately delete them from all our databases upon receipt of your request.
You can make this request by contacting us;
- By email firstname.lastname@example.org
- or write to us at: Cladwinds Limited, First Floor, 2 Railton Road, Woburn Road industrial Estate, Kempston, Bedford, MK42 7PN